what my clients say
I have more than 25 years of experience supporting socially-motivated organisations. For the last decade I have practiced as an independent business consultant with my company Richmond Baxter Ltd, where I draw on my previous experience in senior policy, research and finance roles. I ’walk the walk’ as a charity trustee and social enterprise non-executive director myself, and I have a great network of associates I can call on for larger commissions. Here's what my clients say...
Claire has been fantastic working with POW to update and develop their Business Plan. The work has been thorough and Claire has engaged Trustees, Staff, Volunteer, Service Users, and partners, gathering valuable information from all. It is a true skill to process the amount of information and present it in such a succinct way, whilst really capturing the essence of the discussions. Claire was great to bounce ideas off and really listened to new ideas. Thank you.
Jessica Brannan, CEO, POW
“Claire was able to synthesise her wide range of skill, expertise and experience in delivering on a complex project. Her technical knowledge and high regard for stakeholder management enabled… the project to be delivered on time and in budget. Furthermore unintended outcomes were realised as a result of her due diligence, thorough approach and regard for high standards. I would recommend Claire for a wide range projects…”
Donna Sherratt, Head of Programme; Small Steps Big Changes
“Claire completed a Business Review for DASH Services. Her attention to detail, knowledge of governance issues and level of professionalism in her work lead me to highly recommend her. She is approachable, responds to queries promptly and asks insightful questions. Thank you for your hard work Claire!”
Faye Swanwick TIFSM, Housing Standards Consultant and Fire Risk Assessor
“Claire is a first-rate strategic thinker, analyst and practical problem solver. She has a rare ability to absorb real complexity, make sense of it and communicate it in a highly accessible and compelling manner.”
Chris Murray, Chair, Fusion 21 Ltd and Foundation
“Claire led our diverse team of staff and trustees through an intensive [strategy] day’s process, demonstrating that she is a skilled facilitator… She captured and distilled all that was discussed in a clear and accessible manner which reflects the NAT Mission and Values. We are delighted with the final result.”
Bea Giaquinto, Nottingham Arimathea Trust
“Claire understands policy at all levels and that successful organisations don’t just respond to their environment, they shape it. She achieves this because she can turn an idea into policy, and translate policy into practical actions.”
Jane Todd OBE, Chair, Nottingham Community and Voluntary Service
“Richmond Baxter were great to work with. They responded with enthusiasm to our brief… [for a new charity support programme]…, combined effectively a responsiveness to our concerns with their own ideas and perspectives… all rooted in a good combination of experience and expertise working in, with and alongside the charity sector.”
Duncan Shrubsole, Director of Policy, Communications and Research, Lloyds Bank Foundation E&W
“Your support and contribution to the [Masters in Public Administration] Managing People and Public Finance modules during the pandemic was invaluable… you helped allay student fears and make difficult subjects enjoyable.”
Dr Pauline Jas, Associate Professor in Public Policy, University of Nottingham
“The [Local Government] perceptions report continues to pay dividends. We refer to it regularly. I do hope we get the chance to work together again some time. I liked your calm approach to that work!”
Katy Hartwright, Deputy Director Leadership and Talent, MHCLG
“Working with Claire was inspirational and has made a big difference to our transformation programme. Her commercial knowledge and market insight helped us to really think through our strategic business priorities.”
Irene Andrews, formerly Chief Executive, Nottinghamshire Deaf Society
“It was a pleasure working alongside Claire whilst she completed her evaluation on our service’s systems change work. Professional, personal & flexible – Claire really got to understand the complex nature of our work in order to give a true evaluation of what we have achieved, what we are trying to do and what we have struggled with. Claire went further than this to help our team recognise and appreciate all the great work that we do which we just take for granted as our day to day job – thanks Claire.”
Helen Passey, The Children’s Society
“Claire was the first independent Chair of the Unipol Code Audit Panel in Nottingham… Claire’s thorough and diligent approach has been key to reviewing, strengthening and re-evaluating practices … and the robust and fair administration of the Code’s standards.”
Martin Blakey, Chief Executive, Unipol
“Claire's relaxed and non-threatening style ensures that all of her interactions - whether advising on policy / proposals - or running workshops and focus groups - result in best possible outcomes for all concerned. She is empathetic and approachable. I would particularly recommend her in sensitive and stressed situations.”
Lynne Caley, Director, Consolidated Caley Ltd and Chair, Citizen’s Advice Peterborough
“I was extremely impressed by Claire's professionalism... Claire works extremely hard and has an excellent friendly personality which inspires those she works with. I would have no hesitation in recommending Claire as a Strategic Consultant.”
Duncan Milne FCMA, Finance Consultant and Interim
"Claire completed a Business Review for DASH Services. Her attention to detail, knowledge of governance issues and level of professionalism in her work lead me to highly recommend her. She is approachable, responds to queries promptly and asks insightful questions. Thank you for your hard work Claire! "
Faye Swanwick AIFSM
“… the summary [of our Helpline evaluation] is great and captures what is needed in an appropriate way for an external audience…. It has been a pleasure to work with you through this process.”
Dawn Bowman, Volunteer Coordinator, Rape Crisis Tyneside and Northumberland
Claire conducted the Forest IQ’s midterm review. Claire was a pleasure to work with, excellent communication throughout, quickly grasped project complexities, as well as fulfilling all deliverables. The midterm review provided very useful feedback with recommendations we are taking forward and implementing.
Alice Field, Global Canopy
Perhaps most importantly [Richard and Claire] have the ability to remain independent and impartial whilst building an excellent relationship with the team involved in the project. They have an understanding, supportive and non-judgmental approach to gathering information, and that, in turn, helps staff, stakeholders and customers feel able to be open and honest in feedback with them… Their communication and updates are really timely and conversations and feedback diplomatic and discrete when needed. They have also shown genuine interest in, and knowledge of, the unique work area of the project and purpose (young people, employability and SEND)… They have a clear passion for their work, especially in social research and that has meant at times talking to them has felt like talking to (impartial) friends.
Jo Key, Business Manager Nottingham and Derby City, Futures Advice – on a joint project with ConnectMore Solutions
Claire is great communicator, engaging, and adaptable. She was kind, understanding, and honest when the project requirements shifted. Her flexibility in this regard was greatly appreciated. The report she produced was well structured, robust, and fulfilled the brief - it captured all that had been achieved by the project. We would happily work with her again.
Mark Forsyth, Evaluation Manager, British Red Cross
supporting organisations that make a difference.
Registered address: 56 Selby Road, West Bridgford, Nottingham, NG2 7BL
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